They replied by email or phone
When a customer answers some other way, record it yourself with Mark accepted or Mark declined, with a note for your own reference.
- Go to Requests › Active and find the card.
- Press More, then Mark accepted or Mark declined.
- Add a Comment if you like (Tanya asked to move it, her boss is away), and press the button to confirm.
The entry moves to Replied. If your customer opens the link afterwards, it shows that a response is already recorded. An accepted one appears on your Calendar like any other.
About the comment
It is for your own reference: your customer never sees it. It is kept with the reply, encrypted where it is stored, and cleared with the rest of their details. You can change it afterwards on the card under Replied.
Calls
A reply of Please call me shows under Replied as CALL REQUESTED, with the same comment box, so you can note what was agreed on the phone.
Still stuck?
In Chalkedin, open Help and feedback from the menu under your initials (More on a phone) and tell us what happened, or email [email protected].
Checked against Chalkedin on 20 October 2026.