My customer says the link doesn’t work
What your customer is seeing tells you why. Most often the link has expired, been answered, or been broken by a mail filter.
Find the link first
Look the customer up with Find a name under Requests. Which list it is on tells you most of the story.
What they see, and what to do
| They see | Why, and what to do |
|---|---|
| The link has expired | Its auto-expiry ran out, or the proposed time has passed. It is under Expired. Make a new link (or let them use Let’s reschedule if you offer it). See How long a link stays open (auto-expiry). |
| A response is already recorded | Somebody has answered it, or you marked it by hand. It is under Replied. |
| The proposal has been withdrawn | You cancelled it, or edited it (which replaces the link). Send them the new one. |
| The link is not valid | The address arrived damaged, often because a mail filter rewrote it. Ask them to type the short address from the email (Or go to chalkedin.com/r/…), or send it again with View or Copy link. |
| No longer available | The account that sent it has been closed. |
Company mail filters
Many companies scan links in incoming mail (Safe Links, Mimecast, Proofpoint and the like) and rewrite or test them. Chalkedin is built for this: opening a link never counts as an answer, so a filter that clicks it doesn’t answer for your customer, and the short code in plain text gets around a link that has been mangled.
If one customer’s company always has trouble, try sending the link by text message instead. See Send a link by text message.
Still stuck?
In Chalkedin, open Help and feedback from the menu under your initials (More on a phone) and tell us what happened, or email [email protected].
Checked against Chalkedin on 20 October 2026.