I’m not getting the reply emails
Answers are always recorded under Requests. If the email isn’t reaching you, check the address, then your junk folder and quarantine.
Where: Settings › Your details › Where to send responsesOpen in Chalkedin
- Check the answer was recorded. Look under Requests › Replied. If it is there, the problem is only the email.
- Check the address. Under Settings › Your details › Notification addresses. If it is empty, nothing is emailed. Several addresses are separated with a semicolon.
- Look in your junk or spam folder for an email from Chalkedin, and mark it as not junk.
- Ask about quarantine. Company mail systems sometimes hold messages from a new sender. Your IT team can release it and allow mail from chalkedin.com.
Still nothing? Tell us from Help and feedback, with roughly when the answer came in.
On Home, the red dot on Requests shows new replies even when no email arrives.
Still stuck?
In Chalkedin, open Help and feedback from the menu under your initials (More on a phone) and tell us what happened, or email [email protected].
Checked against Chalkedin on 20 October 2026.