Getting help and sending feedback
Search this knowledge centre, send us a message with screenshots from inside Chalkedin, or email support.
Help with the page you are on
The ? beside your initials (at the top of the screen on a phone) opens the help for the page you are on, in a new tab, so you don’t lose your place. Knowledge centre, in the same menu, opens these pages from the start.
Send us a message
- Open Help and feedback from the menu under your initials (on a phone, More).
- Choose Idea, Something isn’t working or Question.
- Write a few words in In a few words, and the detail under Tell us more.
- Attach screenshots or documents if they help: drag them in, paste a screenshot (Ctrl+V), or press Choose files. Up to 5 files of 2 MB each. Please leave your customers’ details out of screenshots.
- Leave Include the page I was on and my browser ticked if something isn’t working: it helps track the problem down, and never includes your customers’ details.
- Press Send.
It goes straight to the person who builds Chalkedin. When there is a reply you get an email and a notification, and the conversation is listed under Your messages.
By email
Email [email protected]. During the beta we reply within two business days, usually sooner.
Still stuck?
In Chalkedin, open Help and feedback from the menu under your initials (More on a phone) and tell us what happened, or email [email protected].
Checked against Chalkedin on 20 October 2026.